KOUKOU TERMS AND CONDITIONS
Measurements and descriptions: my products are made by myself and not mass produced. Whilst I try to replicate my designs, each one is essentially unique. With this in mind please be advised that there may be slight differences in each item.
My products are for indoor use only.
Due to wired stems and small pieces please keep these products and packaging out of reach of children and pets.
The environment and clarity: I care greatly about environmental issues and re-use packaging where possible. I recycle whatever I can and ask you to dispose of packaging responsibly or re-use. Sometimes, I source vases and pots from charity and antique shops. This means that I can offer unique one off designs and give to charity at the same time. Please contact me if you would like to know which items include re-cycled vases or pots. All flower stems and foliage in my arrangements are new.
Customer satisfaction: I want you to be happy with your purchase and will do everything I can to help if you have a problem. Please go to my Contact Us page for contact details.
Special made to order pieces: If you would like a bespoke piece made, please contact me with your requirements. A deposit may be required when placing the order which I can advise on when I quote a price to you. Subject to stock availability.